Privacy Policy, Booking & Refund Policy

Jack's Lounge & Hotel

At Jack's Lounge & Hotel, we are committed to providing a comfortable, safe, and enjoyable experience for all our guests. This policy outlines the terms relating to guest privacy, reservations, cancellations, refunds, and hotel stays. By making a reservation or staying at our property, guests acknowledge and agree to the following terms and conditions.

Guest Privacy

The privacy and confidentiality of our guests are of utmost importance to us. Information provided during reservations, check-in, and throughout your stay will be used solely for operational, administrative, and legal purposes.

Guest information will not be disclosed to third parties except where required by law, governmental authorities, or for the protection and security of guests, staff, and hotel property.

All guest records are handled with appropriate care and maintained in a secure manner.

Reservation Policy

• All reservations are subject to room availability and confirmation by Jack's Lounge & Hotel.
• Guests are required to provide accurate information when making a reservation.
• The hotel reserves the right to refuse, modify, or cancel any reservation if inaccurate information is provided or if circumstances beyond the hotel's control affect room availability.
• Special requests are subject to availability and cannot be guaranteed unless confirmed by the hotel.

Check-In and Check-Out

• Standard Check-In Time: 2:00 PM
• Standard Check-Out Time: 10:00 AM

Early check-in and late check-out requests are subject to availability and may incur additional charges.

Guests may be required to provide valid identification upon arrival in accordance with local regulations.

Payment Policy

• Full or partial payment may be required to confirm a reservation.
• All outstanding balances must be settled before departure unless otherwise agreed by the hotel.
• The hotel reserves the right to request a security deposit where deemed necessary.

Cancellation Policy

Standard Reservations

• Cancellations made 7 days or more before the scheduled arrival date may be eligible for a full refund of any advance payment made.
• Cancellations made within 7 days of arrival may be subject to cancellation charges.
• Failure to arrive on the scheduled date without prior notice will be considered a No-Show, and the hotel reserves the right to retain any advance payment made.

Group Bookings and Special Events

Separate cancellation conditions may apply for group reservations, corporate bookings, holiday periods, and special event bookings.

Refund Policy

• Approved refunds will be processed according to the original payment method whenever possible.
• Refund processing times may vary depending on the payment provider or banking institution.
• Refunds will not be issued for:
  • No-show reservations.
  • Early departures after check-in.
  • Unused services or facilities included in a package unless otherwise agreed by management.
  • Cancellations that fall outside the eligible cancellation period.

The hotel reserves the right to assess each refund request based on the circumstances of the reservation.

Guest Responsibilities

Guests are expected to:

• Respect hotel property, facilities, staff, and other guests.
• Comply with all hotel rules and regulations.
• Refrain from any unlawful, disruptive, or unsafe behavior.
• Accept responsibility for any loss or damage caused to hotel property by themselves or their visitors.

The hotel reserves the right to request guests to leave the premises without refund in cases of serious misconduct or violation of hotel policies.

Non-Smoking Policy

Jack's Lounge & Hotel is committed to providing a clean, healthy, and comfortable environment for all guests.

• All guest rooms and indoor public areas are designated as non-smoking areas.
• Smoking, including the use of electronic cigarettes and vaping devices, is strictly prohibited inside rooms, bathrooms, hallways, and enclosed hotel facilities.
• Guests may smoke only in designated outdoor smoking areas, where available.
• Any guest found smoking in a non-smoking area may be charged additional cleaning, deodorizing, or damage fees.
• Repeated violations may result in termination of the stay without refund.

Liability

While every effort is made to ensure guest safety and security, Jack's Lounge & Hotel shall not be held responsible for loss, theft, or damage to personal belongings unless such loss results directly from the negligence of the hotel.

Guests are encouraged to keep valuables secure at all times.

Policy Updates

Jack's Lounge & Hotel reserves the right to amend or update these policies at any time without prior notice. The latest version shall apply to all reservations and stays.

By confirming a reservation and staying at Jack's Lounge & Hotel, guests acknowledge that they have read, understood, and agreed to these Privacy, Booking, Cancellation, and Refund Policies.